BRING YOUR NUMBERS WITH YOU!

Port your numbers across to SproutTel

Simple Ports

This type of port is typically used to port individual telephone numbers associated with Simple Telephone Services (i.e. single line PSTN services). 


The typical time-frame to complete is 6-10 business days.

Complex Ports

This type of port is typically used to port telephone numbers associated with Complex Telephone Services, these can be: ISDN Services, Numbers in a Line Hunt/Rotary, or Faxstream services 


The typical time-frame to complete is 6-10 weeks.

Special Number Ports

This type of port is used for Special numbers including 1300 and 1800 numbers. 



The typical time-frame to complete is 6-10 business days.

Port a Simple Number

Simple port fees are charged for each porting attempt. If the port is rejected and resubmitted, the fee will be reapplied on your first bill.

We will always notify one if a port has been rejected, and request your permission to re-submit the port.

Successful porting of a simple number

For a simple port to be successful, all complex services on the line must be removed, before submitting the port. 


This can include line-hunts, fax stream, and other complex add-ons. The line must also be currently active and not have any form of disconnection order placed. 


If there is a disconnection order on your service, call us on 1300 1 83520 prior to submitting the port request to discuss your options.

How long does it take?

Simple ports typically take up to 6-10 business days.

Why can my port request be rejected?

Common rejection reasons include incorrect information such as wrong account number/address or because complex services have not been removed prior to submitting the port request.

Port a Complex Number

Complex port fees are charged for each porting attempt. If the port is rejected and resubmitted, the fee will be reapplied on your first bill. 

We will always notify one if a port has been rejected, and request your permission to re-submit the port.

How long does it take?

Simple ports typically take up to 6-10 weeks, depending on complexity.

Why can my port request be rejected?

Complex services are typically rejected due to the application including incorrect information such as wrong account number, address or customer name.

Port Reject charges

Rejection charges apply to all CAT-C numbers. This means that even if PNV (Port Number Verification) is successful, complex ports can still be rejected for other reasons.


If a port is rejected after PNV Acceptance, we need to resubmit the port request and start the from the beginning, regardless of any porting progress made previously.

Successful porting of a simple number

A complex port or batch needs to be for the same customer under the same name, at the same address to be accepted.


While a complex batch can have multiple account numbers, this is a rare occurrence.


If you only want to port 1 number out of a larger block, the entire block must be ported with the included number. This is because each of those numbers in the block are associated together and cannot be broken up.

Port a 1300 or 1800 number

Simple port fees are charged for each porting attempt. If the port is rejected and resubmitted, the fee will be reapplied on your first bill.

We will always notify one if a port has been rejected, and request your permission to re-submit the port.

Successful porting of a simple number

For a simple port to be successful, all complex services on the line must be removed, before submitting the port. 


This can include line-hunts, fax stream, and other complex add-ons. The line must also be currently active and not have any form of disconnection order placed. 


During the port request process, we will ask you where the services are to be redirected. Please make sure you have this information handy.

How long does it take?

Simple ports typically take up to 6-10 business days.

Why can my port request be rejected?

Common rejection reasons include incorrect information such as wrong account number/address or because complex services have not been removed prior to submitting the port request.

Our Rates

When you submit a port request, or emergency port reversal, charges shown will be applicable.


If in the event your port request is rejected, the charges associated and shown here will also be applicable in addition to the port request fee.

Porting Fees
Rejection Fees
Port Reversal Fees
Porting Fees
Simple port

Port Request for single number, applicable per number port request.

$15
Complex Port (6-30 Numbers)

Complex port for 6-30 numbers, applicable per port request.


$220
Complex Port (100+ Numbers)

Complex port request for 100+ numbers. Applicable per port request.

$450
Complex Port (1-5 Numbers)

Complex port for 1-5 numbers, applicable per port request


$138
Complex Port (31-100- Numbers)

Complex port for 31-100 numbers, applicable per port request.

$275
Special Port - 1300/1800 Numbers

Simple port request for 1300 or 1800 numbers. Applicable per port request.

$99
Rejection Fees
CAT-A Port Reject

Simple port rejection, applicable per port rejection, per number.


$15
CAT-C Port Reject (6-30 Numbers)

Complex port request PNV rejection for up to 6-30 numbers. Applicable per rejection.

$175
CAT-C Port Reject (100+ Numbers)

Complex port request PNV rejection for 100+ numbers. Applicable per rejection.

$220
CAT-C Port Reject (1-5 Numbers)

Complex port request PNV rejection for up to 5 numbers.Applicable per rejection.

$75
CAT-C Port Reject (31-100 Numbers)

Complex port request PNV rejection for up to 31-100 numbers. Applicable per rejection.

$175
1300/1800 Port Rejection

Simple port rejection for inbound 1300/1800 Number. Applicable per rejection.

$50
Port Reversal Fees
Simple port Reversal (CAT-A)
Complex Reversal (1-5 Numbers)
Complex Reversal (6-25 Numbers)
Complex Reversal (26-100 Numbers)
Complex Reversal (100+ Numbers)
$275
$500
$1,250
$2,750
$4,500