3CX Features
Find out about all that 3CX has to offer.

With a comprehensive feature set, and expert knowledge, SproutTel can help you get the most out of your business telecommunications platform!

General & Management Features
Unified Communications
Application Integration
General & Management Features
FeatureIncluded in Professional Included in Enterprise 
Number of Simultaneous Calls Supported
Up to 1024 Up to 1024
ExtensionsUnlimitedUnlimited
Call Logging   ✔ ✔
 Call routing by DID  ✔ ✔
 Auto Attendant / Digital Receptionist  ✔ ✔
 Voicemail Music on Hold  ✔ ✔
 Centralised Phonebook  ✔ ✔
Call Transfer  ✔ ✔
Ring Extension & Mobile Simultaneously  ✔ ✔
Automatic Pickup on Busy  ✔ ✔
Busy Lamp Field (BLF)  ✔ ✔
Call Reporting  ✔ ✔
Call Parking / Pickup  ✔ ✔
Intercom/ Paging  ✔ ✔
Hot desking  ✔ ✔
Scheduled Backup  ✔ ✔
Connect Remote 3CX PBX Systems (Bridges)  ✔ ✔
Call Flow Designer
   ✔   ✔
Integrated Fax Server
 ✔
Inbuilt Fail Over Functionality  ✔
Standby Licence  ✔
Unified Communications
FeatureIncluded in Professional Included in Enterprise
Receive Voice Mail via Email ✔
See the Presence of Your Colleagues
 ✔
Receive Voice Mail via Email ✔
Conference Calls ✔
Receive Faxes via Email as PDF ✔
View Presence of Remote Offices ✔
Call Recordings Search ✔
Call Recordings Management ✔
Call Queuing ✔
Call Recording ✔
Advanced Queue Strategies ✔
Supervisor can Log Agents In/Out
 ✔
Advanced Call Reporting ✔
Real Time Queue Statistics ✔
Barge In / Listen In / Whisper ✔
Query Customer Name Based on Caller ID ✔
Ability to Use 3CX Apps API ✔
Wallboard ✔
Switchboard Queue Manager View ✔
Callback if queue full ✔
SLA alerting/reporting ✔
Call Recording Control
  Skills Based Call Routing
 WEB CONFERENCING
One-click conference
Plugin Free – WebRTC ✔
Meeting Recording ✔
Remote Control / Assistance ✔
Screen Sharing ✔
Participants Included
 100250 
Application Integration
Feature Included in Professional Included in Enterprise
Link Company Directory with LDAP / ODBC  ✔ ✔
Sync Phonebook with Microsoft Exchange  ✔ ✔
Office 365  ✔ ✔
Microsoft Outlook ✔ ✔
TAPI  ✔ ✔
Salesforce  ✔ ✔
Microsoft Dynamics  ✔ ✔
Microsoft Exchange 2013 / LDAP / ODBC  ✔ ✔
Google Contacts  ✔ ✔
Zendesk  ✔ ✔
Freshdesk  ✔ ✔
Datev  ✔ ✔
Hotel Module  ✔ ✔
Fidelio Certified  ✔ ✔
Mitel Compatible  ✔ ✔
Multiline TAPI  ✔ ✔